A statewide business-to-consumer services organization experienced growth in sales and employees, but they could not figure out why revenue did not increase.
challenge
The organization experienced a consistent decrease in revenue over an 18-month period. The company’s leadership was misaligned around corporate goals and objectives. Strategic goals were not clearly defined. Marketing and Sales teams operated with conflicting approaches to target market strategies.
solution
Advise and lead the organization’s leadership team in developing the company’s vision and strategic goals. Establish strategies for revenue generation and market space identification.
- Develop process maps for all internal department work performed for internal and external clients.
- Develop workstream connectivity between interdepartmental goals and organizational objectives
- Design Performance Improvement Plans for executive leadership.
results
Increased revenue and sales in the first 90-days following work with the leadership team. Increased the ability for all departments to process internal and external requests.
- 15% increased revenue
- 10% increased sales
- Marketing and Sales team collaborating on agreed strategies; gained new customers in joint effort